Here you'll find the core skills that shape my work, along with the achievements and certifications that demonstrate my dedication, performance, and professional development.
⭐Customer Service
Excellent customer service skills from experience with Dalata, Mandarin Oriental, and Radisson Red Galway
Strong verbal communication and professional guest interaction
Ability to stay calm and deliver solutions during busy or pressured situations
👥Teamwork & Leadership
Experience working closely with diverse teams in fast-paced hospitality environments
Often took initiative during busy periods to support colleagues and maintain smooth service
Comfortable guiding newer team members during shifts
💻Digital & Technical Skills
POS and restaurant system experience
Strong digital literacy (Word, Excel, basic data handling)
Fast learner with new systems
⏱️Organisation & Time Management
Efficient at managing competing tasks in high-volume service
Reliable, punctual, and consistent in delivering high standards
Strong multitasking skills with attention to detail
🔧Problem-Solving
Quick thinker with the ability to resolve service issues
